Policies & Procedures
Staffing Backbone – Policies and Procedures
Version 1.0
Effective Date: August 1, 2025
1.1 Purpose
This document outlines the policies and standard operating procedures (SOPs) for all operations, contractors, members, and affiliates of Staffing Backbone. Its goal is to ensure consistency, transparency, and legal compliance in all staffing, referral, and business operations.
1.2 Scope
Applies to all internal staff, referral partners, contractors, recruiters, and users of the Staffing Backbone platform.
2. Organizational Conduct
2.1 Code of Ethics
All participants are expected to:
A. Maintain integrity and honesty in all interactions.
b. Respect confidentiality of candidate and client information.
c. Avoid conflicts of interest.
d. Comply with all applicable employment and privacy laws.
2.2 Anti-Discrimination
Staffing Backbone is committed to equal opportunity and does not discriminate based on race, gender, religion, age, disability, or sexual orientation.
3. Membership and Referral Program
3.1 Member Enrollment
a. Members may join the platform at no cost.
b. Members must complete a profile and agree to the Terms of Use and Referral Agreement.
3.2 Referral Income Policy
- Members earn passive income when a resume they referred is selected for submission to a client.
- Payments are made monthly, with a minimum threshold of $25.
- Referral income is subject to tax reporting per IRS guidelines.
3.3 Referral Conduct
a. Members must obtain consent before submitting anyone’s resume.
b. Spamming or coercion is prohibited.
4. Talent Acquisition & Candidate Management
4.1 Candidate Vetting
a. All candidates submitted must be verified for accuracy, availability, and interest.
b. Background checks are conducted based on client requirements.
4.2 Data Handling
a. Candidate resumes and contact details are stored securely.
b. Access is limited to authorized personnel.
5. Client Engagement
5.1 Job Order Management
a. Job orders must be verified with the client and include detailed descriptions and pay rates.
b. Orders must be updated or closed promptly if filled or canceled.
5.2 Performance Standards
a. Submissions must be high-quality and aligned with job criteria.
b. Poor submissions or lack of follow-up may result in reduced access to premium orders.
6. Payments and Accounting
6.1 Contractor Payments
a. Recruiters and referrers are paid on a net-30 basis post-client invoice payment.
b. All payments are issued via ACH or PayPal.
6.2 Dispute Resolution
a. Discrepancies in payments must be reported within 14 days.
b. Disputes are handled by the Finance Team within 5 business days.
7. Technology Use
7.1 Platform Access
a. Each member is assigned a unique login.
b. Unauthorized sharing of access credentials is grounds for termination.
7.2 Data Security
a. All user activity is logged and monitored for compliance.
b. Any data breach must be reported immediately to security@staffingbackbone.com.
8. Termination and Suspension
8.1 Grounds for Termination
a. Fraudulent submissions
b. Misrepresentation of candidate data
c. Breach of referral policy or confidentiality
8.2 Reinstatement Process
a. Suspended users may request a review within 30 days.
b. Reinstatement decisions are final.
9. Document Control
9.1 Policy Review
This manual is reviewed annually. All updates are communicated via email and the member dashboard.
9.2 Acknowledgment
All users are required to acknowledge this Policy and Procedure document upon registration and after any major updates.
Signed:
Director of Operations
Staffing Backbone
Date: August, 2025